Return & Exchange Policy

We at The CC Shop (operated under We Can Industries) want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you received, we offer a flexible return and exchange policy to ensure a smooth experience for our customers.

Return Eligibility

To be eligible for a return, the product must meet the following conditions:

• Item(s) must be unused, unworn, unwashed, and in the original packaging.
• Item(s) must be returned within 30 days from the date of delivery.
• The product should include all tags, labels, and accessories as originally packed.
• Proof of purchase (receipt or order number) must be provided.

Non-Returnable Items

Please note that the following items are not eligible for return:

• Custom-made or personalized items.
• Items marked as "Final Sale" or "Non-Returnable."
• Gift cards and store credit.
• Any item that has been used, altered, or damaged after delivery.

Return Process

If you wish to return a product, please follow these steps:

• Contact our customer service team via email at wecanindustriesindia@gmail.com or phone at +91-8433955771 to initiate the return process.
• Once your return request is approved, we will provide you with a return authorization number and instructions on where to send the product.
• Ship the item back to us using a trackable shipping method. Please ensure the item is packaged securely to prevent damage during transit.

Note: Return shipping costs are the responsibility of the customer, except in cases where the product received was defective or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited back to your original payment method within 5-7 business days.

Partial Refunds: In certain cases, only partial refunds may be granted, such as for items that show signs of use, damage, or missing original packaging.

Exchanges

If you wish to exchange a product for a different size, color, or item, please contact our customer service team to initiate the exchange process. Exchanges are subject to product availability.

If the item you wish to exchange is no longer available, we will offer you a refund or store credit.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or issue a full refund, including shipping costs.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive store credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Us

If you have any questions about our Return & Exchange Policy, please contact us at:

• Address: 81, Phase 1, Faiq Enclave, Pilibhit Bypass Road, Bareilly, Uttar Pradesh - 243001, India
• Email: wecanindustriesindia@gmail.com
• Phone: +91-8433955771